Privacy Policy
Below we explain how Tuna Hotels collects, uses, and protects our guests' personal data.
1. Data Controller
In accordance with the Turkish Personal Data Protection Law No. 6698 ("KVKK") and applicable data protection principles, the operator of the tunahotels.com website ("Site"), Tuna Hotels City Center, and Tuna Hotels Barbaros act as the data controller and process your personal data within the framework described in this Privacy Policy.
2. Personal Data Collected
When you contact us through the contact form, email, phone, or WhatsApp on the Site, we may process your name, phone number, email address, and any other information you share in your message (such as stay dates, number of guests, or special requests). The Site may also collect technical data such as browser type, IP address, and pages visited through standard web server logs.
3. Purposes of Processing Personal Data
The personal data you share is processed solely to evaluate and respond to your booking requests, address guest inquiries, provide and improve our hotel services, fulfill legal obligations, and carry out communication activities.
4. Transfer of Personal Data
Your personal data is not shared with, transferred to, or sold to any third party or organization for commercial purposes, except where legally required. Information may be shared with authorized public authorities upon their request, within the scope of applicable law.
5. Retention Period
Your personal data is retained for as long as required by the purpose of processing and any applicable statutory limitation periods; afterward, it is deleted, destroyed, or anonymized.
6. Cookies
The Site does not use any cookies for visitors. No information, including language preference, is stored as a cookie in your browser.
7. Data Subject Rights
Under applicable data protection law, you have the right to learn whether your personal data is being processed, request information about it, learn the purpose of processing and whether it is used accordingly, know the third parties to whom it is transferred domestically or abroad, request correction if processed incompletely or incorrectly, request deletion or destruction once the reasons for processing no longer apply, and request compensation for damages arising from unlawful processing. You may contact us at info@tunahotels.com to exercise these rights.
8. Changes
Tuna Hotels reserves the right to update this Privacy Policy as needed. The updated policy takes effect as soon as it is published on the Site.
9. Contact
For questions regarding this Privacy Policy, you may reach us at info@tunahotels.com or through the other channels listed on our Contact page.